Thank you for choosing us for your urban carry essentials. We are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping and delivery practices.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped, which will include a tracking number to follow its journey.
2. Shipping Rates & Estimates
- Domestic Shipping: We offer standard shipping across the country. Shipping charges for your order will be calculated and displayed at checkout.
- International Shipping: We ship to most countries worldwide. International shipping rates vary by location and will be calculated during the checkout process.
- Free Shipping: We may offer free shipping on orders above a certain threshold. If applicable, this will be automatically applied at checkout.
3. Estimated Delivery Times
Delivery times depend on your location and the shipping method selected:
- Standard Shipping: Estimated 7–15 business days.
- Express Shipping: Estimated 3–7 business days.
- Note: Delivery delays can occasionally occur due to customs processing, carrier delays, or high-volume seasons.
4. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website. Please allow 24–48 hours for the tracking information to become available in the system.
5. Customs, Duties, and Taxes
- For international orders, our store is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Shipping to P.O. Boxes or APO/FPO Addresses
Our carriers may have limitations regarding shipping to P.O. Boxes or military addresses. If your address is restricted, we will contact you via email to find an alternative delivery solution.
7. Incorrect Addresses & Lost Packages
- Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer.
- If your tracking information states that your package was delivered but you have not received it, please contact the carrier directly before reaching out to our support team.
8. Damages
If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team within 48 hours of delivery with photos of the damage.